Terms Of Service

Terms and Conditions for using our Website

  • Your use of our website and online shop is governed by our Terms of Service. 
  • Your submission of personal information through the store is governed by our Privacy Statement. You agree to our Privacy Statement.
  • All purchases made via our online shop is subject to the Terms and Conditions.

    General – Services

    Cancellation or rescheduling of jobs with less than 48 hours’ notice will incur a rescheduling fee

    Service – Electrical Installation

    • Please ensure that wiring points are available when we carry out installations. Additional onsite trips will be charged at $90 per trip.
    • Wall switch installation in our quotations only applies to simple installations which do not require hacking, rewiring, or other requirements beyond normal switch replacements. In the event that any smart switches cannot be installed and changes have to be made based on the wiring of the home, the customer will be informed of the necessary changes (including any additional fees or costs), and we will proceed only upon approval and payment from the customer. If the customer does not wish to proceed, we will refund any unopened products (no refunds for installation and set up fees).
    • Installation of smart switches in two-way circuits may require different setups and may involve wireless switches. The use of wired or wireless switches will be at the discretion of our electrician, who will make the decision based on the wiring in the home. In the event that a wireless switch is used in place of a wired switch, the customer will be informed.

    Service – Curtain Installation

    • Curtain installation does not include electrical works, unless otherwise stated.
    • Power must be provided for our installers to test that the curtain system works well electrically.
    • If no power sockets are available in the vicinity of the curtain motor, our installers will only conduct a manual test of the curtain tracks.
    • By default, curtain installation does not include setting up of apps, controls, configurations, or linking of wireless switches and buttons.

    Service – Door Lock Installation

    • Installing a new smart door lock usually requires drilling, cutting, and hacking works on your door, door leaves, and door frames (depending on doors). You will not be able to restore your door and locks to their original condition.
    • During installation, there may be some gaps at the side of the door lock. The installer will try to patch it up as best as he can.
    • If your door has an existing handlebar, you may find the lock more comfortable to use if you remove the handlebar and cover the holes with metal caps. This is not included in the door lock installation and will be billed separately by the installer.
    • Some doors and frames may work better with the addition of optional fixtures and brackets. These are not included in the installation price. Common fixtures include a rebater to cover the lockset for double-leaf doors, and strike plates for the frames or leaf. Our installer will offer them to you and you can pay the installer directly for these items.
    • Once installed, we do not accept returns or process refunds for both the door lock and for installation charges.
    • By default, door lock installation does not include setting up of apps, controls, users, PIN codes, and fingerprints.

    App Setup and Configuration

    • Configuration of smart devices can only be done after internet connectivity and wifi has been established.
    • If quoted, app setup and configuration only includes smart devices in quote. Other devices not in the quote is chargeable separately at $50 per unit.
    • In the event that configuration cannot be completed due to any circumstances (e.g. no internet, no wifi, no power), there will be no refund for installation or configuration set up fees.
    • Additional devices and configuration after work completion will be charged accordingly via subsequent invoices.

    App Setup and Configuration

    • Configuration of smart devices can only be done after internet connectivity and wifi has been established.
    • If quoted, app setup and configuration only includes smart devices in quote. Other devices not in the quote is chargeable separately at $50 per unit.
    • In the event that configuration cannot be completed due to any circumstances (e.g. no internet, no wifi, no power), there will be no refund for installation or configuration set up fees.
    • Additional devices and configuration after work completion will be charged accordingly via subsequent invoices.

    Support

    Support on app settings and updates will be done remotely through WhatsApp, emails, or phone calls. Additional charges for onsite support applies per trip.

    Returns

    We accept returns. Terms and conditions for returns and exchanges apply.

    Warranty

    All products are covered in 1 year manufacturer warranty.